Our Privacy Policy
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Your privacy is a priority at Crystal Mind Psychiatry & Counseling. This policy explains how we collect, use, and protect your information.
1. Introduction & Contact Information
This Privacy Policy applies to https://crystalmindpc.com (the “Site”), which is owned and operated by Crystal Mind Psychiatry & Counseling.
Email: info@crystalmindpc.com
Phone: (469) 461-7286
Address: 307 S McDonald St, Suite 500 McKinney, TX 75069
The purpose of this Privacy Policy is to inform users of our Site about the personal data we collect, how we use it, who has access, and your rights. This policy is in addition to our Site’s Terms and Conditions.
2. Consent & Data Collection
By using our Site, you consent to the conditions outlined in this Privacy Policy and to the collection, use, and retention of your data as described.
Personal Data We Collect
We only collect data that helps us achieve the purpose outlined in this policy. We do not collect additional data without first notifying you.
- First and last name
- Email address
- Phone number
- Payment information (for services or gift cards)
Collected via: Contact forms, appointment requests, gift card purchases, and patient intake forms.
How We Use Personal Data
Collected data may be used for:
- Communication regarding inquiries or services
- Processing payments or purchases
- Scheduling and appointment reminders
We will not use your personal data beyond these stated purposes without first notifying you.
3. Sharing of Personal Data
Employees: Your data may be shared internally with employees who require access to perform their duties and fulfill service obligations.
Other Disclosures: We do not sell or share your personal data with third parties, except in the following cases:
- If required by law
- As part of a legal proceeding
- To protect our legal rights
- In the event of a business sale or acquisition
Note: If you follow a link from our Site to another website, we are not responsible for their privacy practices.
4. Data Retention & Security
Personal data will be stored only as long as necessary to fulfill the purpose for which it was collected. You will be notified if your data is retained for longer periods.
We use industry-standard encryption and secure servers to protect personal data. Access is limited to authorized employees, who are bound by confidentiality agreements. However, no system can guarantee complete security online.
5. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If we learn that we have inadvertently collected such data, it will be deleted promptly. Parents or guardians can contact us for removal requests.
6. Access, Modify, or Delete Your Data
You have the right to request access to, modification of, or deletion of your personal data. To make such a request, contact:
Crystal Mind Psychiatry & Counseling
info@crystalmindpc.com
(469) 461-7286
307 S McDonald St, Suite 500 McKinney, TX 75069
7. SMS Privacy Policy
Crystal Mind Psychiatry & Counseling offers an SMS messaging service to facilitate communication with patients regarding their care and clinic operations.
Type of Information Sent via SMS
- Appointment scheduling and confirmations
- Prescription updates
- General clinic communications
- Patient reminders (e.g., upcoming visits, follow-up care)
- Invoice/payment reminders
- Birthday greetings
- Emergency or weather-related clinic closures
Message Frequency: Estimated 100-200 messages per day across all patients. Per user limit: no more than 5 messages per day, unless triggered by a specific notification event.
Consent and Opt-Out: By providing your mobile number and opting in, you agree to receive text messages from Crystal Mind Psychiatry & Counseling for the above purposes.
Msg. & Data Rates: Standard carrier rates may apply. Text HELP for assistance; text STOP to opt out at any time.
Your phone number will never be shared with third parties or affiliates for marketing or promotional purposes.
8. Modifications to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in legal or operational practices. The “Effective Date” at the top will be updated accordingly. If significant changes are made, we may notify users via email.
We value your privacy very much at Crystal Mind Psychiatry and Counseling. You may learn more about the data we gather, how we use it, and how we secure it by reading this privacy policy.
Information we collect:
We may gather information about you when you visit crystalmindpc.com, including your name, email address, and phone number. We could also gather data about your browsing habits and preferences via tracking technologies like cookies and pixels. Your IP address, browser type, and other technical information may be included in this data.
We may also gather more personal data about you if you make an appointment with us or sign up as a patient, such as your billing information and medical history. We could also keep tabs on the length and frequency of your calls when using our telehealth services.
How We Use Your Information:
Your personal information is used by us to deliver our services to you and to get in touch with you regarding your care. Additionally, if you have consented to receive marketing messages, we may use your information to enhance our services, comply with legal obligations, and send you such communications. In order to enhance the effectiveness of our marketing initiatives and website performance, we may utilize tracking technology to keep an eye on user behavior and preferences. We may also use your information to deliver targeted advertisements and to customize your experience on our website.
How We Protect Your Information:
We take appropriate precautions to guard your personal data against misuse, loss, and unauthorized access. We protect your information using industry-standard security measures and technology, such as firewalls and encryption. We cannot, however, guarantee perfect security because there is no completely safe way of electronic transmission or storage.
Disclosure of Your Information:
In order to offer you with our services, we could disclose your personal information to our business partners, such our billing and technology providers. Additionally, if compelled by law or in response to a legal process, we could share your information.
Your Choices:
Your personal information is subject to your right of access, rectification, and deletion. By selecting “unsubscribe” in the email footer or getting in touch with us, you can always choose not to receive marketing messages from us. Additionally, you may modify your cookie choices in your browser’s settings.
Updates to Our Privacy Policy:
This privacy statement may occasionally be updated. If there are any significant changes, we’ll let you know by emailing you or putting a notice on our website.
Contact Us:
Please email us at info@crystalmindpc.com if you have any questions or issues regarding this privacy statement or our privacy policies.
We appreciate your decision to seek treatment for your mental health concerns at Crystal Mind Psychiatry and Counseling.